“Dear Saul! It has always been a pleasure to work with you! Thanks for your positivity!”
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What our customers say
Feedback from customers across the UK, Europe and beyond: on our products, our people and our deliveries.
Customer survey
In their own words
“Baltimore is by far the best supplier we have for customer service, and I would whole-heartedly recommend you to anyone!”
“Courtesy and efficiency of the staff, prompt reply, exhaustive answers...”
“Prompt response, assisting on time with delivery of goods, professional service...”
“Good customer service. Good products off the shelf and speedy delivery...”
“When we send an email, we get a quick reply. We feel that Baltimore are genuinely interested in solving all quality issues we might ask about...”
“Quick reply to (any) questions...”
“People from Baltimore are very friendly with high customer service. Deliveries are always on-time”
“Always quick response. Always good availability of sales contact”
“Very Quick Quote, quick delivery, good prices...”
“Customer Service, prompt and always helpful. Delivery always on-time...”
“Customer Service, Product Price, Product supply lead times...”
“Delivery Reliable, product performs...”
“Quick Responses...”
“The tubes are of consistent quality and always available from stock...”
“Good Service. Good Prices...”
“Good products, good personal service...”
“Communication has always been great and you definitely know your products and are even knowledgeable about the less common applications...”
“Willingness to help in design. Appreciating the fact that you have expert desiccant knowledge and guiding customer to meet their spec”
“We are happy with your products and your service. When we need some information we have that assistance...”
“The customer service. There is always someone to read an e-mail or answer the phone, even if the person we usually speak with is out of office...”
“Good products and helpful...”
“Good Response times, friendly service...”
“Quality is good as well as on-time deliveries...”
“Happy Customer...”
“Customer Service & product delivery...”
“Customer service, deliveries quick and on time...”
Further customer feedback
Hear it from our customers
A short video round-up of customer ratings and feedback.
Reviews
Further customer feedback on Google
I purchased Barrier Foil Bags from Ricardo at Baltimore Innovations and highly recommend the products and service that was provided. Samples were provided promptly, and Ricardo sourced both off the shelf and customized barrier foil bags that suited my needs. I also purchased a bag sealer and all of the products are of the highest quality. Baltimore Innovations are a reliable business partner a great source for products. I look forward to working with them in the future.
Supersiv grades of Baltimore Innovations are the most efficient products that I have come across and one can rely upon. It is high quality Zeolite powder specifically designed for moisture removal from 2 component PU system improving surface finish and structural durability of coating.
Excellent company with a good range of products - very reactive and great customer service! Our company has been dealing with them for over two years now and we look forward to continuing this relationship
A great company to deal with. Very prompt and welcoming response to my request.
Professional approach, quality product. Highly recommend!
Highly responsive to customer enquiries and working in partnership with us.
An excellent company with great customer service. I made my initial enquiry by email and someone phoned me to sort my query and place my order within minutes.
The most reliable supplier I’ve ever experienced.
Approachable and quick to react company, responsible attitude, modern and adequate approach to customers and the surrounding reality, reliable partner. Stay that way, guys.
Need help with products?
Saul Edwards
Commercial Director. Talk to the team our customers keep mentioning.